Overview

At Whitehorse Kitchenwares, we value your satisfaction and strive to provide only the best quality cookware products. If you’re not completely happy with your purchase, our refund policy for cookware brand ensures a smooth and transparent process.

Thank you for shopping with Whitehorse Kitchenwares.
We take pride in delivering premium-quality cookware designed to make your kitchen experience better.
If you’re not entirely satisfied with your purchase, we’re here to help.

Returns

  • You can initiate a return within 7 days of receiving your order.
  • To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of purchase (invoice or order ID) is required to process your return.

Non-returnable items:

  • Used or damaged cookware
  • Items purchased during clearance or sale events
  • Gift cards

To start a return, please contact our support team at
admin@whitehorsekitchenwares.com
Include your order number, reason for return, and pictures (if applicable).

Refunds

Once your return is received and inspected, we’ll notify you about the status of your refund.

  • If approved, your refund will be processed to your original payment method within 5–7 business days.
  • Shipping charges are non-refundable.
  • If the product was purchased using a discount or offer, the refund will reflect the actual amount paid.

Our refund policy for cookware brand aims to make every purchase worry-free and trustworthy for our valued customers

Exchange Policy

We replace items only if they are defective or damaged upon arrival.
If you need to exchange it for the same item, contact us at
📩 admin@whitehorsekitchenwares.com within 3 days of delivery with photos of the damaged product.

Return Shipping

  • If the return is due to a manufacturing defect or wrong item delivered, we’ll cover the return shipping cost.
  • If the return is due to personal preference (change of mind, wrong size, etc.), the customer is responsible for the return shipping fee.

Need Help?

For any questions about refunds or returns, reach us at:
📧 support@whitehorsekitchenwares.com
📞 +91 [Insert Customer Care Number]